Abstract

This article presents the design process of a hybrid decision support system (HSWD) for the State Fire Service (PSP). The Design for Trustworthy Software (DFTS) methodology was chosen to ensure system reliability. The paper focuses particularly on the requirements planning stage and the overall platform design. The study identifies key challenges in the early project stages, primarily stemming from methodology, environment, and user-related factors. These elements play a crucial role at the start of the design process, whereas aspects such as software, hardware, and measurement have a lesser initial impact. The authors analyze the causes of these challenges and propose solutions to address them. By outlining the lack of specific information solutions in the current State Fire Service infrastructure, this research highlights the importance of a structured approach in decision support system development. The findings contribute to the design of a robust and reliable platform that enhances decision-making in emergency response scenarios.